Brisk Support – Help Desk Software

Freemium
Proprietary
SaaS

Brisk Support – Help Desk Software Alternatives

33
Options
Considered
2022-04-06
Last
Updated

#1 UserEcho

Freemium
Proprietary
SaaS

UserEcho is a closed source web-based application that facilitates the user by providing one of the best customer support and review-taking services. This platform provides all of its services via highly responsive cloud-based applications that can be accessed and the services can be used on any device and operating system including the Android and iOS smartphones, iPad devices, Linux, Windows as well as macOS operating systems.

On all of these platforms, this application provides the same seamless performance. It is a paid service that allows business organizations to facilitate their customers and clients by taking reviews on multiple products and services in order to improve the quality of these services and products. It also can be used to confront the customer’s different questions and guide them according to the company’s policies and rules.

#2 UseResponse

Freemium
Proprietary
SaaS

UseResponse is a closed-source web-based application that facilitates the user by providing review registering services. It is a paid service that allows small-to-medium scale business organizations to facilitate their customers and clients by taking reviews on multiple products and services in order to improve the quality of these services and products.

This step helps the organization a lot in order to make the customers and clients more confident about the services and products. It also helps the company to get the review of the end-user of a product. It also can be used to answer the customer’s different queries and to guide them according to the company’s policies. This platform provides all of its services via a highly responsive web-based application that can be accessed and the services can be used on any device and operating system.

#3 HelpCrunch

Freemium
Proprietary
Android
iPhone
Tablet
iPad
Online

HelpCrunch is a closed source multi-platform supported downloadable application software that facilitates the user by providing one of the best customer support services. This platform provides all of its services via advanced-level applications that can be installed on Android, iOS, as well as highly responsive web-based applications, is also offered by the platform, especially for desktop users allowing them to access seamless services from any desktop operating system.

The services provided here are paid and can be used on a professional level. The companies and business organizations have trusted and this platform is being used on large scale worldwide to interact directly with the clients and customers. This step helps the company to understand the customers’ reviews about a particular service or product.

#4 OTRS

Free
Open Source
Android
iPhone
Tablet
iPad
SaaS
Github

OTRS is a multi-platform supported downloadable application software that facilitates the user by providing a perfect customer support services platform. This platform provides all of its services via advanced-level applications that can be installed on iOS, Android operating system. It also can be used to record the review of an end-user about a particular service or product. It is a paid service that can be used for all the mentioned services ion an affordable price.

Along with these mobile applications, a responsive web-based application is also provided by the platform dedicated for desktop users which allows them to access seamless services from any desktop operating system like Linux, Windows, and macOS. It is a complete management suite that provides all the tools and services required in an advanced level business management and customer support software.

#5 Get Satisfaction

Discontinued
Freemium
Proprietary
SaaS

Get Satisfaction (now known as Sprinklr) is a closed source web-based application that facilitates the user by providing one of the best customer support and review-taking services. It is one of the best applications that facilitates the user by providing a complete range of tools regarding business management and customer support. The business organizations have trusted and the platform is being used worldwide to interact directly with the clients, customers, and end-users.

This platform provides all of its services via highly responsive cloud-based applications that can be accessed and the services can be used on any device and operating system including the Android and iOS smartphones, Linux, Windows as well as macOS operating systems. All the services offered here are paid and can be used for commercial purposes.

#6 JitBit Helpdesk

Freemium
Proprietary
Android
iPhone
Tablet
iPad
Online

JitBit Helpdesk is a multi-platform supported closed source downloadable application software that facilitates the user by providing a flawless customer support services platform. This platform provides all of its services via an advanced-level application that can be installed on iOS as well as the android operating system. It also can be used to note down the review of an end-user about a particular service or product.

The mobile application provides can be used to perform all the operations related to customers support as well as business management that are provided on the web-based application with quality performance and services. It is a perfect set of management tools that provides all the features and services required in an advanced level business supervision and customer support software.

Good
0

#7 FeedBear

Freemium
Proprietary
SaaS

FeedBear is a closed-source web-based application that facilitates the user by providing the perfect platform for end-users review registering. This platform provides all of its services via highly responsive web-based applications that can be accessed and the services can be used on any device and operating system including mobile devices and desktop devices too. The interface provided here is highly appreciated by the registered users.

It is a paid service that allows small-to-medium scale business (SMB) organizations to facilitate their customers and clients by taking reviews on multiple products and services in order to improve the quality of these services and products. Thousands of worldwide famous business organizations have trusted and the platform is being used to communicate directly with the clients, customers, and end-users without any third party interference.

#8 HelpOnClick

Freemium
Proprietary
SaaS

HelpOnClick is a closed-source cloud-based application that facilitates the user by providing one of the best customer support and review-taking services. It is introduced along with a bulk of advanced level but simple to use features and functionalities that cover all the requirements of a business organization allowing them to interact with the end-user or client.

This platform provides all of its services via a highly responsive cloud-based application that can be accessed and the services can be used on any device and operating system including mobile as well as desktop devices. It’s an all-in-one application that can be used to increase the popularity, visitors, and possibly the customers/clients of the business. It is one of the best applications that facilitates the user by providing a complete range of tools regarding business management and customer support.

#9 AzureDesk

Freemium
Proprietary
SaaS

AzureDesk is a closed-source web-based application that facilitates the user by providing perfect customer support and review recording services platform. This platform provides all of its services via highly responsive cloud-based applications that can be accessed and the services can be used on any device and operating system including mobile devices like Android and iOS smartphones, Linux, Windows, and also macOS operating systems.

On all of the mentioned platforms, this application provides the same seamless performance. The user just needs a stable internet connection along with an updated version of the application to access the internet (Web Browser) to use this platform. The interface provided here is also highly appreciated by the registered users as it allows them to understand the complex features provided for both the clients and the business organization employees too.

Good
0

#10 UserVoice

Freemium
Proprietary
SaaS

UserVoice is a closed-source web-based application that facilitates the user by providing a complete Customer Services Management (CSM) platform. This platform provides all of its services via a responsive website that can be accessed and the services can be used on any device and operating system including mobile as well as desktop devices. It is a paid service that can be used on a professional level without any data loss issues.

It is launched with numerous unconventional but convenient-to-use features and functionalities that provide a comprehensive solution for all the issues related to the business organization allowing the administrative and customer support department to interact with the end-users. It is a fully-featured application that facilitates the user by providing a wide range of tools related to organizational-level management and customer support.

#11 Froged

Freemium
Proprietary
SaaS

Froged is a closed-source web-based application that facilitates the user by providing a complete customer support management application. It is an advanced-level application that facilitates the user by providing a complete range of tools related to organizational-level management and customer support. This platform provides all of its services via a highly responsive website that can be accessed and the services can be used on any device and operating system including mobile as well as desktop devices.

It is a paid service that can be used on a professional level without any data loss issues. It is introduced with numerous unconventional but convenient-to-use features and functionalities that provide a comprehensive solution for all the issues related to the business organization allowing the administrative and customer support department to interact with the end-users.

#12 HappyFox Help Desk

Freemium
Proprietary
Android
iPhone
Tablet
iPad
Chrome
Online

HappyFox Help Desk is a closed source multi-platform supported application software that facilitates the user by providing one of the best platforms for customer management and business organization support. This platform comes to facilitates the user by providing an advanced-level application that can be downloaded and installed on Android as well as an iOS platform along with a high resp[onsive web-based application that is dedicated for desktop users allowing them to access all the services.

It is a highly paid service that can be used on a professional level without any data loss issues but due to expensive packages, it is recommended for large-scale industries and business organizations. It is introduced with numerous unconventional but convenient-to-use features and functionalities that provide a comprehensive solution for all the issues related to the business organization allowing the administrative and customer support department to interact with the end-users.

#13 Cayzu

Freemium
Proprietary
SaaS

Cayzu closed-source web-based application that facilitates the user by providing comprehensive customer support and a business management platform. It is an advanced-level application that facilitates the user by providing a complete range of tools related to organizational-level management and customer support. It is launched with numerous unique but easy-to-use features and functionalities that provide a comprehensive solution for all the issues related to the business organization allowing the administrative and customer support department to interact with the end-users.

This platform provides all of its services via a responsive website that can be accessed and the mentioned services can be used on any device and operating system including mobile as well as desktop devices. It is a paid service that can be used on a professional level without any data loss issues. It’s an all-in-one application that can be used to increase the popularity, visitors, and possibly the customers/clients of the business.

#14 Deep Talk

Freemium
Proprietary
SaaS

Deep Talk is a closed-source web-based application that facilitates the user by providing customer support and a review-taking platform. This platform provides all of its services via the highly responsive cloud-based application that can be accessed and the services can be used on any device and operating system including mobile devices like Android and iOS smartphones, Linux, Windows as well as macOS operating systems.

It is a perfect set of management tools that provides all the features and services required in an advanced level business supervision and customer support software. It also can be used to note down the review of an end-user about a particular service or product. It is one of the best applications that facilitates the user by providing a complete range of tools regarding business management and customer support.

#15 Freshdesk

Paid
Proprietary
Linux
Mac
Windows
Android
iPhone
iPad
Online

Freshdesk offers a range of services to help IT of all sizes get the most out of their technology like cloud computing, database integrations, and other automation. It provides complete support for businesses a complete suite of services to help them manage and support their customers through easy-to-use cloud-based platform. Its mission is to make it easy for enterprises to connect with their customers, and its award-winning platform has helped achieving this goal comprehensively.

It has always been looking for ways to improve platform and make it even easier for businesses to get the support they need. If you’re a commerce owner, then check out the website to see how it can help you connect with your customers and grow your productivity. Service is created to providing the best online IT functions and support to organizations of all sizes. So if you’re looking for online IT services that are reliable, affordable, and backed by 24/7 support, then Freshdesk is the perfect choice for you.

#16 ServiceNow ITSM

Freemium
Proprietary
SaaS

ServiceNow ITSM is a comprehensive suite of tools that allow businesses to manage their IT operations through advanced algorithms and intelligence analytics along with seamless integrations. With the service, enterprises can automate and streamline tasks such as ticket management, asset management, and change management. This allows businesses to deal with their IT processes more efficiently and effectively, leading to improved efficiency and reduced costs. A robust server doesn’t not only improves productivity but also enhances clients’ experience via single data controlling command.

The functionality provides the tools you need to deploy your technology infrastructure and improve service delivery. It helps you automate processes and achieve compliance with best practices, so you can focus on driving innovation and growth. Users can perform the following tasks: automate and standardize IT processes across organizations, respond quickly to changing business needs, resolve issues and incidents faster, integrate with other systems and tools, cloud integrations, resilience, scalability, and others.

#17 Freshservice

Freemium
Proprietary
Android
iPhone
iPad
Tablet
Online

Freshservice is a cloud-based service desk and IT asset management solution that helps businesses of all sizes manage their IT infrastructure and provide exceptional customer service. It makes sure quality performance on being easy to use, while still providing powerful features that can increase system efficiency and ROI with unified solutions. Service offers a free trial so businesses can try out functionality before committing to a subscription.

It is embedded with the simple and intuitive cloud-based service desk software that makes it easy for you to manage customer requests and keep your team organized. Users can easily create and manage support tickets, track customer interactions, and quickly resolve issues. And, because software is cloud-based, you can access it from anywhere or anytime. Some of the valuable features are the following: fast and effective integrations of data or information, no-code workflows, rapid deployment, and complete reporting.

#18 Clientele ITSM

Paid
Proprietary
Windows
Online

Clientele ITSM provides industry-leading service management software that helps organizations optimize their operations and improve customer satisfaction by integrating SaaS via digital assets, reliable connections, tailored modes, and other analytics. The enterprise can manage its service desk, incidents, and problem, change, and asset management processes more effectively.

Clientele ITSM’s solutions are designed to be easy to use and customizable to meet the specific needs of each business. It provides comprehensive solutions that enable enterprises to improve client service by reducing costs and automating processes. Major functions are based on the latest technologies and deliver a high degree of flexibility, scalability, and reliability. They can be adapted to meet the specific needs of any organization, regardless of size or complexity.

#19 ManageEngine ServiceDesk Plus

Freemium
Proprietary
Android
iPhone
Apple Watch
iPad
Tablet
Online

ManageEngine ServiceDesk Plus is designed to help you manage your help desk more efficiently and effectively by providing complex IT services for managing different projects and powerful integrations with automated deployments. With its intuitive interface and comprehensive functionality, ServiceDesk Plus makes it easy to manage service requests, track assets and inventory, and more. Looking for a powerful and yet easy-to-use help desk software, then look no further than the tool with extensive reporting and complete analytical solutions.

Software service is designed to make it easy for you to manage your help desk operations, and it comes with a wide range of features that will help you get the most out of your help desk. Some of the salient features offered include automatic incident creation based on predefined rules, a ticketing system that makes it easy for you to track and manage customer support requests, the integrated knowledge base for storing and managing support documentation, and others.

#20 Vivantio ITSM

Paid
Proprietary
SaaS

Vivantio ITSM is a brand-new solution that helps manage and automate IT service processes through robust reporting and analytics and configurable workflows. It is designed for businesses of all sizes and offers a simple and intuitive interface that needs to manage and automate their IT service processes. The module provides the latest addition to a comprehensive suite of cloud-based services management solutions.

It provides innovative and easy-to-use service management software that helps organizations of all sizes to improve their service delivery. It is designed to help you automate and streamline service management processes, improving efficiency and customer satisfaction. Users can do the following: manage and track service requests and incidents, automate workflows and approvals, centralize service information, monitor service levels and performance, and others.

#21 iTop

Freemium
Proprietary
SaaS

iTop is a leading provider of IT service, support, and solutions for small business home offices and private individuals through automation and data management besides analytics. It offers a wide range of services, covering all aspects of Information Technology, from setting up your PC for the first time, to managing and supporting your entire network infrastructure. It understands that getting the most from your technology can be both confusing and expensive, which is why it offers a no-nonsense, affordable service that is tailored to your specific needs.

Its goal is to provide clients with quality IT services that are reliable, affordable, and easy to use. It believes that you should never have to compromise on quality, which is why a team of qualified technicians is always on hand to help you get the most from your technology. Service provides a wide range of functionalities, from network design and installation to software development and support. iTop is a leading provider of IT services, with a focus on small- to medium-sized businesses.

#22 SysAid

Paid
Proprietary
Linux
Mac
Windows
Online

SysAid is a comprehensive and easy-to-use help desk and IT asset management solution that helps organizations manage their IT operations more effectively. From a help desk perspective, SysAid enables support staff to quickly and efficiently solve IT problems and track requests and resolutions. IT asset management functionality provided by the module gives organizations a comprehensive view of all their IT assets and helps them manage changes, track licenses, and more.

Thousands of organizations in different countries rely on the module to manage their IT services, from help desk and desktop support to asset supervision, server, and network monitoring, and more. Software is extremely easy to use, even for non-technical users. Second, it offers a wide range of features that are designed to meet the needs of organizations of all sizes.

#23 Help Scout

Paid
Proprietary
Android
iPhone
iPad
Tablet
Online

Help Scout offers a variety of services to help businesses of all sizes manage their IT needs, from cloud services and data backup to on-site support and beyond. A team of experienced professionals is dedicated to providing you with the best possible service and is always here to help. It offers a wide range of services that are designed to help your business run more smoothly and efficiently. The platform understands the importance of keeping your business’s IT systems running smoothly, and is committed to providing you with the best possible support.

The system delivers a variety of service plans that are designed to meet your specific needs. Don’t hesitate to contact me if you have any questions or would like more information about services. The system does this by providing a suite of tools that allow customers to manage customer support more effectively. Its mission is to help businesses grow by making it easy for them to provide great customer support.

#24 Zendesk

Paid
Proprietary
Android
iPhone
iPad
Tablet
Online

Zendesk provides information technology (IT) solutions and services with real-time data analytics and reporting. It is a knowledge base and customer support solution that helps companies of all sizes deliver amazing customer service. With the module, organizations can create a searchable knowledge base of articles and videos to help their customers help themselves. Users can also manage customer support tickets and track customer satisfaction.

If you’re interested in learning more or trying, then head over to the website. It is always looking for new and innovative ways to make information technology solutions and services more accessible and user-friendly for everyone. You can communicate with customers and clients in real-time, directly from your website. This intuitive tool makes it easy to provide customer support and resolve issues as they arise. Plus, Zendesk Chat is fully integrated with the rest of our suite of products, so you can manage customer interactions seamlessly across all channels.

#25 Agiloft Flexible Service Desk Suite

Freemium
Proprietary
SaaS

Agiloft Flexible Service Desk Suite is an effective source that can be tailored to your specific needs for considering IT solutions comprehensively through different components’ support and automation. Whether you need help with customer service, IT help desk, or asset management, Agiloft has the features you need. Software is easy to use and can be customized to fit your unique workflows.

Plus, it offers a free trial so you can try it before you buy. Contact can be made today to learn more about service desk software and how it can help your business run more efficiently. The suite includes a help desk, ticketing system, asset management system, and more. The suite is extremely versatile and can be customized to meet the specific needs of your business. The suite includes the following modules: tickets, users can assign tickets to specific team members, set due dates, and create workflows to ensure that your tickets are processed efficiently, and more.

#26 ProProfs Help Desk

Paid
Proprietary
SaaS

ProProfs Help Desk is an online IT services platform that offers a range of services to businesses and individuals like automation, knowledge survey, and other external supports. It provides support for a wide range of issues, from software installation to network security. It offers services to individuals at a fraction of the cost of traditional IT support. The team of experts has years of experience in the IT industry and is passionate about providing quality support.

The module offers a free trial so that you can try services before you buy, and also have a money-back guarantee if you’re not completely satisfied. It is allocated to providing quality services at an affordable price and is there to help you with all your IT needs. The team is included with experts of certified professionals who are available 24/7 to help you with whatever you need.

#27 Usedesk

Freemium
Proprietary
Android
iPhone
Tablet
iPad
Online

Usedesk is an organization that provides IT services and project management by making it easy for businesses to get the IT help they need according to individual or enterprise requirements. It offers a free trial so that businesses can try us out before they buy. It is a modern, cloud-based IT services and project management platform that helps businesses get more done.

It makes sure that clients have everything they need to succeed, from start to finish. It offers a wide range of services and is always happy to help out with whatever clients need. The program understands that IT can be a complex and frustrating field, and that’s why it is there to help. It takes time to learn about clients’ businesses and figure out the best way to help them meet their goals.

#28 InvGate Service Desk

Paid
Proprietary
Linux
Mac
Windows
Android
iPhone
Tablet
iPad
Online

InvGate Service Desk is the perfect solution for IT services and project management that provides the tools you need to get the job done quickly and efficiently. With InvGate Service Desk, you’ll be able to manage your projects and tasks with ease, ensuring that your team stays organized and on track. Plus, service desk software is fully customizable, so you can configure it to meet your specific needs.

With the module, you can manage all your IT requests and projects in one place, so you can keep your business running smoothly. Service knows that every business is different, so offers a range of plans to fit your needs. It believes that great service starts with understanding the customer’s needs. That’s why it is designed to be customizable and scalable, so it can grow with your business. The module provides a variety of project management tools to help you get the most out of your team’s productivity.

#29 Cherwell

Paid
Proprietary
SaaS

Cherwell is the leading provider of IT service management (ITSM) and project management (PM) software that provides a centralized forum to deal with clouding, integration, and other scalable tasks. The module makes it easy for IT to manage and improve the services they deliver to their business. Customers are some of the world’s most respected organizations which can ask anything at any time.

It is passionate about helping IT transform their service delivery and improve the business outcomes they achieve. It believes that great customer service is key to success and customers are the number one priority. The module is deployed as helping customers get the most out of products and is always available to help. Solutions are used by some of the world’s largest organizations to manage IT operations, including service desk, facilities management, asset management, and project and portfolio management.

#30 EasyVista

Paid
Proprietary
SaaS

EasyVista provides an intuitive and easy-to-use interface for managing and automating your IT processes. The solution helps you improve service quality and optimize your resources, so you can focus on your business. It is a leader in IT Service Management (ITSM) solutions, delivering an intuitive and user-friendly experience that helps organizations manage and improve their IT service delivery.

This intuitive solution makes it easy for you to improve your service quality, reduce costs, and optimize your IT operations. It provides an online platform that lets you easily manage your employees, processes, and products. It facilitates you with a free trial so you can try out and see for yourself how we can help improve your business.

#31 MSM ITSM Software

Paid
Proprietary
Windows
Online

MSM ITSM Software is the leading provider of Service Desk and IT Asset Management software and the solutions are designed to help organizations automate and manage their IT service operations, improve service quality, and reduce costs. It is a comprehensive, web-based solution that enables organizations to manage all aspects of their service desk operations, from incident and problem dealing to change and asset organizing.

It offers a solution that is both easy to use and affordable, and that is backed by excellent customer service. Software is used by organizations in a variety of industries, including healthcare, education, and government. If you are looking for a reliable and affordable service management solution, then MSM ITSM Software is the right choice for you. Plus, a cloud-based platform means you can access it from anywhere, anytime, on any device for increasing productivity.

#32 Google Moderator

Discontinued
Freemium
Proprietary
SaaS

Google Moderator was a closed-source web-based application that facilitates the user by providing perfect customer support and review recording services fully-featured application. his platform provides all of its services via a highly responsive cloud-based application that can be accessed and the services can be used on any device and operating system including mobile devices like Android and iOS smartphones, Linux, Windows and also macOS operating systems.

The interface offered in the web-based application is also loved by the registered users as it allows them to understand the features and functionalities provided. It is easy to use for both, the administration/business organization and for the end-user/client too. This service is no more available but many alternatives are available on the internet providing all of these services. This was a service provided by worldwide famous Company Google. T

#33 UserRules

Discontinued
Freemium
Proprietary
SaaS

UserRules was a closed-source web-based application that facilitates the user by providing complete customer services management-related services and tools. It is a fully-featured application that facilitates the user by providing a wide range of tools related to organizational-level management and customer support. This service is discontinued but many alternatives are available on the internet providing all of these services.

It is launched with numerous unconventional but convenient-to-use features and functionalities that provide a comprehensive solution for all the issues related to the business organization allowing the administrative and customer support department to interact with the end-users. Hundreds of worldwide famous business organizations have trusted and the platform is being used to communicate directly with the clients, customers, and end-users without any third party interference.