ServiceNow ITSM

Freemium
Proprietary
SaaS

ServiceNow ITSM Alternatives

16
Options
Considered
2022-03-11
Last
Updated

#1 Freshservice

Freemium
Proprietary
Android
iPhone
iPad
Tablet
Online

Freshservice is a cloud-based service desk and IT asset management solution that helps businesses of all sizes manage their IT infrastructure and provide exceptional customer service. It makes sure quality performance on being easy to use, while still providing powerful features that can increase system efficiency and ROI with unified solutions. Service offers a free trial so businesses can try out functionality before committing to a subscription.

It is embedded with the simple and intuitive cloud-based service desk software that makes it easy for you to manage customer requests and keep your team organized. Users can easily create and manage support tickets, track customer interactions, and quickly resolve issues. And, because software is cloud-based, you can access it from anywhere or anytime. Some of the valuable features are the following: fast and effective integrations of data or information, no-code workflows, rapid deployment, and complete reporting.

#2 Clientele ITSM

Paid
Proprietary
Windows
Online

Clientele ITSM provides industry-leading service management software that helps organizations optimize their operations and improve customer satisfaction by integrating SaaS via digital assets, reliable connections, tailored modes, and other analytics. The enterprise can manage its service desk, incidents, and problem, change, and asset management processes more effectively.

Clientele ITSM’s solutions are designed to be easy to use and customizable to meet the specific needs of each business. It provides comprehensive solutions that enable enterprises to improve client service by reducing costs and automating processes. Major functions are based on the latest technologies and deliver a high degree of flexibility, scalability, and reliability. They can be adapted to meet the specific needs of any organization, regardless of size or complexity.

#3 Freshdesk

Paid
Proprietary
Linux
Mac
Windows
Android
iPhone
iPad
Online

Freshdesk offers a range of services to help IT of all sizes get the most out of their technology like cloud computing, database integrations, and other automation. It provides complete support for businesses a complete suite of services to help them manage and support their customers through easy-to-use cloud-based platform. Its mission is to make it easy for enterprises to connect with their customers, and its award-winning platform has helped achieving this goal comprehensively.

It has always been looking for ways to improve platform and make it even easier for businesses to get the support they need. If you’re a commerce owner, then check out the website to see how it can help you connect with your customers and grow your productivity. Service is created to providing the best online IT functions and support to organizations of all sizes. So if you’re looking for online IT services that are reliable, affordable, and backed by 24/7 support, then Freshdesk is the perfect choice for you.

#4 ManageEngine ServiceDesk Plus

Freemium
Proprietary
Android
iPhone
Apple Watch
iPad
Tablet
Online

ManageEngine ServiceDesk Plus is designed to help you manage your help desk more efficiently and effectively by providing complex IT services for managing different projects and powerful integrations with automated deployments. With its intuitive interface and comprehensive functionality, ServiceDesk Plus makes it easy to manage service requests, track assets and inventory, and more. Looking for a powerful and yet easy-to-use help desk software, then look no further than the tool with extensive reporting and complete analytical solutions.

Software service is designed to make it easy for you to manage your help desk operations, and it comes with a wide range of features that will help you get the most out of your help desk. Some of the salient features offered include automatic incident creation based on predefined rules, a ticketing system that makes it easy for you to track and manage customer support requests, the integrated knowledge base for storing and managing support documentation, and others.

#5 Vivantio ITSM

Paid
Proprietary
SaaS

Vivantio ITSM is a brand-new solution that helps manage and automate IT service processes through robust reporting and analytics and configurable workflows. It is designed for businesses of all sizes and offers a simple and intuitive interface that needs to manage and automate their IT service processes. The module provides the latest addition to a comprehensive suite of cloud-based services management solutions.

It provides innovative and easy-to-use service management software that helps organizations of all sizes to improve their service delivery. It is designed to help you automate and streamline service management processes, improving efficiency and customer satisfaction. Users can do the following: manage and track service requests and incidents, automate workflows and approvals, centralize service information, monitor service levels and performance, and others.

#6 iTop

Freemium
Proprietary
SaaS

iTop is a leading provider of IT service, support, and solutions for small business home offices and private individuals through automation and data management besides analytics. It offers a wide range of services, covering all aspects of Information Technology, from setting up your PC for the first time, to managing and supporting your entire network infrastructure. It understands that getting the most from your technology can be both confusing and expensive, which is why it offers a no-nonsense, affordable service that is tailored to your specific needs.

Its goal is to provide clients with quality IT services that are reliable, affordable, and easy to use. It believes that you should never have to compromise on quality, which is why a team of qualified technicians is always on hand to help you get the most from your technology. Service provides a wide range of functionalities, from network design and installation to software development and support. iTop is a leading provider of IT services, with a focus on small- to medium-sized businesses.

#7 SysAid

Paid
Proprietary
Linux
Mac
Windows
Online

SysAid is a comprehensive and easy-to-use help desk and IT asset management solution that helps organizations manage their IT operations more effectively. From a help desk perspective, SysAid enables support staff to quickly and efficiently solve IT problems and track requests and resolutions. IT asset management functionality provided by the module gives organizations a comprehensive view of all their IT assets and helps them manage changes, track licenses, and more.

Thousands of organizations in different countries rely on the module to manage their IT services, from help desk and desktop support to asset supervision, server, and network monitoring, and more. Software is extremely easy to use, even for non-technical users. Second, it offers a wide range of features that are designed to meet the needs of organizations of all sizes.

#8 Help Scout

Paid
Proprietary
Android
iPhone
iPad
Tablet
Online

Help Scout offers a variety of services to help businesses of all sizes manage their IT needs, from cloud services and data backup to on-site support and beyond. A team of experienced professionals is dedicated to providing you with the best possible service and is always here to help. It offers a wide range of services that are designed to help your business run more smoothly and efficiently. The platform understands the importance of keeping your business’s IT systems running smoothly, and is committed to providing you with the best possible support.

The system delivers a variety of service plans that are designed to meet your specific needs. Don’t hesitate to contact me if you have any questions or would like more information about services. The system does this by providing a suite of tools that allow customers to manage customer support more effectively. Its mission is to help businesses grow by making it easy for them to provide great customer support.

#9 Zendesk

Paid
Proprietary
Android
iPhone
iPad
Tablet
Online

Zendesk provides information technology (IT) solutions and services with real-time data analytics and reporting. It is a knowledge base and customer support solution that helps companies of all sizes deliver amazing customer service. With the module, organizations can create a searchable knowledge base of articles and videos to help their customers help themselves. Users can also manage customer support tickets and track customer satisfaction.

If you’re interested in learning more or trying, then head over to the website. It is always looking for new and innovative ways to make information technology solutions and services more accessible and user-friendly for everyone. You can communicate with customers and clients in real-time, directly from your website. This intuitive tool makes it easy to provide customer support and resolve issues as they arise. Plus, Zendesk Chat is fully integrated with the rest of our suite of products, so you can manage customer interactions seamlessly across all channels.

#10 Agiloft Flexible Service Desk Suite

Freemium
Proprietary
SaaS

Agiloft Flexible Service Desk Suite is an effective source that can be tailored to your specific needs for considering IT solutions comprehensively through different components’ support and automation. Whether you need help with customer service, IT help desk, or asset management, Agiloft has the features you need. Software is easy to use and can be customized to fit your unique workflows.

Plus, it offers a free trial so you can try it before you buy. Contact can be made today to learn more about service desk software and how it can help your business run more efficiently. The suite includes a help desk, ticketing system, asset management system, and more. The suite is extremely versatile and can be customized to meet the specific needs of your business. The suite includes the following modules: tickets, users can assign tickets to specific team members, set due dates, and create workflows to ensure that your tickets are processed efficiently, and more.

#11 ProProfs Help Desk

Paid
Proprietary
SaaS

ProProfs Help Desk is an online IT services platform that offers a range of services to businesses and individuals like automation, knowledge survey, and other external supports. It provides support for a wide range of issues, from software installation to network security. It offers services to individuals at a fraction of the cost of traditional IT support. The team of experts has years of experience in the IT industry and is passionate about providing quality support.

The module offers a free trial so that you can try services before you buy, and also have a money-back guarantee if you’re not completely satisfied. It is allocated to providing quality services at an affordable price and is there to help you with all your IT needs. The team is included with experts of certified professionals who are available 24/7 to help you with whatever you need.

#12 Usedesk

Freemium
Proprietary
Android
iPhone
Tablet
iPad
Online

Usedesk is an organization that provides IT services and project management by making it easy for businesses to get the IT help they need according to individual or enterprise requirements. It offers a free trial so that businesses can try us out before they buy. It is a modern, cloud-based IT services and project management platform that helps businesses get more done.

It makes sure that clients have everything they need to succeed, from start to finish. It offers a wide range of services and is always happy to help out with whatever clients need. The program understands that IT can be a complex and frustrating field, and that’s why it is there to help. It takes time to learn about clients’ businesses and figure out the best way to help them meet their goals.

#13 InvGate Service Desk

Paid
Proprietary
Linux
Mac
Windows
Android
iPhone
Tablet
iPad
Online

InvGate Service Desk is the perfect solution for IT services and project management that provides the tools you need to get the job done quickly and efficiently. With InvGate Service Desk, you’ll be able to manage your projects and tasks with ease, ensuring that your team stays organized and on track. Plus, service desk software is fully customizable, so you can configure it to meet your specific needs.

With the module, you can manage all your IT requests and projects in one place, so you can keep your business running smoothly. Service knows that every business is different, so offers a range of plans to fit your needs. It believes that great service starts with understanding the customer’s needs. That’s why it is designed to be customizable and scalable, so it can grow with your business. The module provides a variety of project management tools to help you get the most out of your team’s productivity.

#14 Cherwell

Paid
Proprietary
SaaS

Cherwell is the leading provider of IT service management (ITSM) and project management (PM) software that provides a centralized forum to deal with clouding, integration, and other scalable tasks. The module makes it easy for IT to manage and improve the services they deliver to their business. Customers are some of the world’s most respected organizations which can ask anything at any time.

It is passionate about helping IT transform their service delivery and improve the business outcomes they achieve. It believes that great customer service is key to success and customers are the number one priority. The module is deployed as helping customers get the most out of products and is always available to help. Solutions are used by some of the world’s largest organizations to manage IT operations, including service desk, facilities management, asset management, and project and portfolio management.

#15 EasyVista

Paid
Proprietary
SaaS

EasyVista provides an intuitive and easy-to-use interface for managing and automating your IT processes. The solution helps you improve service quality and optimize your resources, so you can focus on your business. It is a leader in IT Service Management (ITSM) solutions, delivering an intuitive and user-friendly experience that helps organizations manage and improve their IT service delivery.

This intuitive solution makes it easy for you to improve your service quality, reduce costs, and optimize your IT operations. It provides an online platform that lets you easily manage your employees, processes, and products. It facilitates you with a free trial so you can try out and see for yourself how we can help improve your business.

#16 MSM ITSM Software

Paid
Proprietary
Windows
Online

MSM ITSM Software is the leading provider of Service Desk and IT Asset Management software and the solutions are designed to help organizations automate and manage their IT service operations, improve service quality, and reduce costs. It is a comprehensive, web-based solution that enables organizations to manage all aspects of their service desk operations, from incident and problem dealing to change and asset organizing.

It offers a solution that is both easy to use and affordable, and that is backed by excellent customer service. Software is used by organizations in a variety of industries, including healthcare, education, and government. If you are looking for a reliable and affordable service management solution, then MSM ITSM Software is the right choice for you. Plus, a cloud-based platform means you can access it from anywhere, anytime, on any device for increasing productivity.